# Sentilens AI

> AI-powered sentiment intelligence platform that transforms raw customer feedback into actionable business strategy.

Sentilens analyzes customer reviews using advanced AI (NLP and large language models) and delivers:
- Sentiment classification (positive, negative, neutral, mixed) with confidence scores
- Executive summaries of customer feedback patterns
- Strategic matrix generation for management decision-making
- 4-week tactical action roadmaps
- Competitor benchmarking and comparison
- Keyword and topic extraction with word clouds
- Multi-language support (40+ languages with auto-detection)
- PDF intelligence reports for stakeholders

## Use Cases
- Restaurant and hospitality review analysis
- E-commerce product feedback intelligence
- SaaS customer satisfaction tracking
- Healthcare patient experience analysis
- Retail brand sentiment monitoring
- Any business that receives customer reviews or feedback

## How It Works
1. Users paste or import customer reviews (text, CSV, or TXT files)
2. AI processes reviews and classifies sentiment per review and overall
3. Platform generates executive summary, strategic recommendations, and action roadmap
4. Users can chat with AI consultant about results for deeper insights
5. Export findings as branded PDF reports

## Key Differentiators
- No technical expertise required — paste reviews and get instant intelligence
- AI consultant chat for follow-up questions about analysis results
- Strategic matrix and roadmap generation (not just sentiment scores)
- Competitor comparison mode for benchmarking
- Multi-language: analyzes reviews in 40+ languages, responds in user's language
- Privacy-first: automatic PII anonymization before AI processing

## Pricing
- **Free Trial**: 10 days full access, no credit card required
- **Starter (Free)**: 3 analyses/day, up to 50 reviews, basic sentiment, PDF reports
- **Professional ($32/mo)**: Unlimited analyses, up to 500 reviews, competitor mode, AI consultant, auto-reports, email digests
- **Team ($25/seat/mo, min 3)**: Everything in Pro + shared company data, team roles, individual logins

## Links
- Website: https://sentilens.org
- Sign Up: https://sentilens.org/auth
- Instagram: https://instagram.com/sentilens_org

## Contact
- Email: support@sentilens.org
- Languages: English, Ukrainian, Spanish, Portuguese